Make sure the patient is safe — swap in a backup unit if you need to.
Reproduce the complaint yourself and write down exactly what you see (screen, alarm, code).
Check power, battery, cables, accessories, and settings before ordering parts.
Then open the service manual above and follow its troubleshooting section.

🛠️ Common faults for Propaq CS (5)

'PROGRAM FAULT: SETTINGS LOST, TIME/DAY RESET' source ↗

Usually a drained internal battery: replace and reprogram time/settings

'CUFF FAULT: NIBP DISABLED' source ↗

Functional check and calibrate NIBP; repair as needed

'CALIBRATION ERROR, TEMP DISABLED' source ↗

Check power supply values; analog board may need replacement

Mainstream CO2 sensor / adapter messages source ↗

Clean or replace airway adapter (cuvette)
Replace sensor for EEPROM/heater/motor/calibration failures

Sidestream CO2 pump/occlusion messages source ↗

Fix kinked tubing / exhaust occlusion
Persisting: replace SSP or Stick board

🔢 Propaq CS error codes (1)

Code	Meaning	Next step
x-yyy-zzzz	Non-recoverable error (x: 0 DCP, 1 DAP, 2 printer, 3 SpO2, 5 MSP CO2, 7 sidestream)	Monitor locked out; return to Welch Allyn service source ↗

🧰 Common checks for Patient Monitors (1)

Leads off / no signal (telemetry) source ↗

Re-attach ECG leads
Confirm transmitter is in coverage and batteries are good

📞 Still stuck? Call Baxter

Contact Baxter US

📞 Tech support: 1-800-535-6663, option 2
🛠️ Service: 1-800-445-3720 (Hillrom beds/stretchers/lifts parts, service, tech support)
✉️ Email: [email protected]
🌐 Portal: Support portal ↗
🔩 Parts: Order parts ↗

Welch Allyn monitoring/cardiology: 800-535-6663 opt 2. Hillrom beds service email [email protected], parts [email protected]. Sigma Spectrum pumps: 1-800-843-7867 (catalog.baxter.com/baxterUS/en/contactus). Fee-based tech support for beds/stretchers without contract since 2025-03-31.

Source ↗

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