Puritan-Bennett Tyco Helios

Medtronic · Oxygen Concentrators

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Puritan-Bennett Tyco Helios Liquid Oxygen Reservoirs and Portables Technical Manual

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Stuck? Start here

✅ Check the simple stuff first
  1. Make sure the patient is safe — swap in a backup unit if you need to.
  2. Reproduce the complaint yourself and write down exactly what you see (screen, alarm, code).
  3. Check power, battery, cables, accessories, and settings before ordering parts.
  4. Then open the service manual above and follow its troubleshooting section.
📞 Still stuck? Call Medtronic

Contact Medtronic US

📞 Tech support
1-800-255-6774
🛠️ Service
1-800-962-9888, option 2
✉️ Email
[email protected]
🕘 Hours
Ventilation: M-F 8am-6pm CT; AC&M (Nellcor/BIS/Capnostream): M-F 6:30am-4:30pm MT

Ventilators: 800-255-6774 opt 4 (tech support/service scheduling), opt 3 (service agreements). Nellcor/BIS/INVOS/Capnostream: opt 1 then opt 2 ([email protected]). Service phone = US customer service.

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