ManualsFirstTemp Genius
Medtronic · Thermometers
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Tyco FirstTemp Genius NeoNatal and Pediatric Instructions
Tyco FirstTemp Genius Troubleshooting Guide
Tyco FirstTemp Genius User Guide
Stuck? Start here
✅ Check the simple stuff first
- Make sure the patient is safe — swap in a backup unit if you need to.
- Reproduce the complaint yourself and write down exactly what you see (screen, alarm, code).
- Check power, battery, cables, accessories, and settings before ordering parts.
- Then open the service manual above and follow its troubleshooting section.
🧰 Common checks for Thermometers (1)
Error code / probe X source ↗
- Fresh batteries, retry, then replace probe
- Check ambient 10–40 °C
📞 Still stuck? Call Medtronic
Contact Medtronic US
- 📞 Tech support
- 1-800-255-6774
- 🛠️ Service
- 1-800-962-9888, option 2
- ✉️ Email
- [email protected]
- 🕘 Hours
- Ventilation: M-F 8am-6pm CT; AC&M (Nellcor/BIS/Capnostream): M-F 6:30am-4:30pm MT
Ventilators: 800-255-6774 opt 4 (tech support/service scheduling), opt 3 (service agreements). Nellcor/BIS/INVOS/Capnostream: opt 1 then opt 2 ([email protected]). Service phone = US customer service.
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