ManualsInfinity
Moog Medical · Feeding Pumps
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Infinity Troubleshooting Guide (English)
Stuck? Start here
✅ Check the simple stuff first
- Make sure the patient is safe — swap in a backup unit if you need to.
- Reproduce the complaint yourself and write down exactly what you see (screen, alarm, code).
- Check power, battery, cables, accessories, and settings before ordering parts.
- Then open the service manual above and follow its troubleshooting section.
🛠️ Common faults for Infinity (5)
NO FLOW IN source ↗
- Check tubing for kinks
- Clean cassette, manually prime to clear
- Clean pressure-sensor receptacles; check door/latch not cracked
NO FLOW OUT source ↗
- Check feeding tube for obstruction; don't use PRIME to clear
NO FOOD (air in tubing) source ↗
- Check formula level; let foamy formula rest 10–15 min
- Re-prime (disconnected from patient)
LOAD SET source ↗
- Power off, clean cassette and receptacles, reload set, close door fully
Charging issues source ↗
- Check wall plug and adapter; green light on charger
- Test outlet; inspect pins on adapter and pump
🔢 Infinity error codes (1)
| Code | Meaning | Next step |
|---|---|---|
| ER01–ER99 | Self-test failure | Power off/on, verify settings, restart; call Moog if repeated source ↗ |
🧰 Common checks for Feeding Pumps (1)
No flow / air / load set source ↗
- Check kinks, clean cassette and sensor area, re-prime, reload set, close door
📞 Still stuck? Call Moog Medical
Missing a manual, code, or fix for this model? Tell us.