Make sure the patient is safe — swap in a backup unit if you need to.
Reproduce the complaint yourself and write down exactly what you see (screen, alarm, code).
Check power, battery, cables, accessories, and settings before ordering parts.
Then open the service manual above and follow its troubleshooting section.

🧰 Common checks for Hospital Beds (1)

Function doesn't move source ↗

Check lockout controls
Head stuck after manual CPR lowering: reset CPR per IFU

📞 Still stuck? Call Baxter

Contact Baxter US

📞 Tech support: 1-800-535-6663, option 2
🛠️ Service: 1-800-445-3720 (Hillrom beds/stretchers/lifts parts, service, tech support)
✉️ Email: [email protected]
🌐 Portal: Support portal ↗
🔩 Parts: Order parts ↗

Welch Allyn monitoring/cardiology: 800-535-6663 opt 2. Hillrom beds service email [email protected], parts [email protected]. Sigma Spectrum pumps: 1-800-843-7867 (catalog.baxter.com/baxterUS/en/contactus). Fee-based tech support for beds/stretchers without contract since 2025-03-31.

Source ↗

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