ManualsCentrella Smart+ Bed
Baxter · Hospital Beds
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✅ Check the simple stuff first
- Make sure the patient is safe — swap in a backup unit if you need to.
- Reproduce the complaint yourself and write down exactly what you see (screen, alarm, code).
- Check power, battery, cables, accessories, and settings before ordering parts.
- Then open the service manual above and follow its troubleshooting section.
🛠️ Common faults for Centrella Smart+ Bed (7)
Service Required indicator on the GCI source ↗
- Diagnostics screen: view and clear the error
- Unplug the bed and aux outlet; hold Lockout ~20 s (beep) for Service mode, then hold Foot Up + Foot Down + Trendelenburg to shut down
- Plug back in; if the code returns, work the code table solutions in order
Battery or power errors (0x104x/0x105x) source ↗
- Charge overnight; check the battery cables and fuse; under 12 V → replace batteries
- Check the MCB–BCB cable; replace the BCB
Articulation won't move or position/thermal errors source ↗
- Calibrate articulations; check the actuator cables
- Thermal: rest 10 min; replace the faulted actuator
Scale inaccurate or load-beam errors source ↗
- Remove obstructions under the frame; zero and calibrate
- Check the load beam cables; run the Specified Checks accuracy test
SafeView+ / Obstacle Detect faults source ↗
- Check the cables to the SafeView2 boards and Obstacle Detect transmitter/receiver; replace the boards
Voice alerts or wireless not working source ↗
- SideCom (0x2XXX) errors: reseat the SOM, replace SCB
- Follow the Wireless Connectivity Malfunction section
After any board replacement source ↗
- Software versions may not match: update the software
- Run the Function Checks
🔢 Centrella Smart+ Bed error codes (22)
| Code | Meaning | Next step |
|---|---|---|
| 0x1006 | OIML scale accelerometer calibration error | Recalibrate the accelerometer (repeat if needed); confirm MCB P/N 208195; replace the OIML MCB source ↗ |
| 0x1F01 | Inconsistent MCB software | Reboot and wait 3 min; update firmware source ↗ |
| 0x11C0/0x11C1 | Overhead arm button stuck | Replace the overhead arm source ↗ |
| 0xB009 | DCB actuator retract timeout | Check the deployment actuator cable at DCB P16; cycle the actuator; replace it source ↗ |
| 0x1040/0x1052 | Bad battery / under voltage | Charge overnight; replace batteries; replace BCB source ↗ |
| 0x1041/0x1043/0x1047/0x1051/0x1054 | BCB AVref, over-voltage, invalid HW, or over-current | Replace the BCB source ↗ |
| 0x1042 | Power supply over current | Check the battery cables; replace BCB source ↗ |
| 0x1045/0x1046/0x1050 | BCB overheated, link lost, or under-voltage | Check the MCB–BCB cable; replace BCB source ↗ |
| 0x1048 | Battery temperature exceeded | Will not clear outside 5–35°C; check the MCB–BCB cable; BCB source ↗ |
| 0x1049 | DCB power error | Check the MCB–DCB cable; replace DCB, then MCB source ↗ |
| 0x104A–0x104D | Battery charger timeout or error | Replace the bed batteries (then BCB) source ↗ |
| 0x104E | Battery under 12 V | Check the cables and battery fuse; measure; replace batteries source ↗ |
| 0x1055 | Improper shutdown | Reset the bed; check the battery cables and fuse; replace batteries source ↗ |
| 0x1056/0x1057 | Obstacle Detect hardware L/R | Check the MCB–BCB–transmitter/receiver cables; replace the boards, then BCB source ↗ |
| 0x1080–0x1083 | File system init/write/read/data | Calibrate; reformat with the Centrella service tool app; replace MCB source ↗ |
| 0x1084 | Stored motor position lost | Calibrate articulations; check actuator cables; replace the faulted actuator, then MCB source ↗ |
| 0x1148–0x1167 | Actuator position, over-current, calibration, thermal, or general errors (head, HiLo, knee, foot, FlexFoot) | Calibrate articulations; check the named actuator and cable; thermal: don't articulate for 10 min source ↗ |
| 0x1180–0x1190 | Scale calibration, zero, load beam, or scale circuit errors | Calibrate or zero the scale; check for obstructions on the load beams and their cables; ADC clock error (0x1188) → replace MCB source ↗ |
| 0x11A0–0x11A3 | Pendant button stuck | Replace the pendant source ↗ |
| 0x1E01–0x1E07 | SafeView+ comm, board, or power faults | Check the cables; replace the SafeView2 boards (control 198430, light 198433, ES light 198436) or cable; 0x1E07 → MCB source ↗ |
| 0x9223/0x9224/0xA223/0xA224 | Headrail membrane fault (L/R caregiver/patient) | Replace the membrane source ↗ |
| 0x2001/0x2002 | SideCom audio codec failure | Reseat the SOM board; replace SCB source ↗ |
🧰 Common checks for Hospital Beds (1)
Function doesn't move source ↗
- Check lockout controls
- Head stuck after manual CPR lowering: reset CPR per IFU
📞 Still stuck? Call Baxter
Contact Baxter US
- 📞 Tech support
- 1-800-535-6663, option 2
- 🛠️ Service
- 1-800-445-3720 (Hillrom beds/stretchers/lifts parts, service, tech support)
- ✉️ Email
- [email protected]
- 🌐 Portal
- Support portal ↗
- 🔩 Parts
- Order parts ↗
Welch Allyn monitoring/cardiology: 800-535-6663 opt 2. Hillrom beds service email [email protected], parts [email protected]. Sigma Spectrum pumps: 1-800-843-7867 (catalog.baxter.com/baxterUS/en/contactus). Fee-based tech support for beds/stretchers without contract since 2025-03-31.
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