Make sure the patient is safe — swap in a backup unit if you need to.
Reproduce the complaint yourself and write down exactly what you see (screen, alarm, code).
Check power, battery, cables, accessories, and settings before ordering parts.
Then open the service manual above and follow its troubleshooting section.

🧰 Common checks for Infusion Pumps (5)

Occlusion source ↗

Check for closed clamps/stopcocks, kinks, IV site patency
Check pump height vs patient (LVP)

Air-in-line source ↗

Look for small bubbles; disconnect and re-prime

Door/cassette/syringe loading source ↗

Close door with set seated; check syringe clamp, flange and plunger holders

Battery/AC source ↗

Run on AC; replace/maintain battery; battery service alarms → repair

Device/system error source ↗

Power cycle once; if it repeats remove from service

📞 Still stuck? Call Baxter

Contact Baxter US

📞 Tech support: 1-800-535-6663, option 2
🛠️ Service: 1-800-445-3720 (Hillrom beds/stretchers/lifts parts, service, tech support)
✉️ Email: [email protected]
🌐 Portal: Support portal ↗
🔩 Parts: Order parts ↗

Welch Allyn monitoring/cardiology: 800-535-6663 opt 2. Hillrom beds service email [email protected], parts [email protected]. Sigma Spectrum pumps: 1-800-843-7867 (catalog.baxter.com/baxterUS/en/contactus). Fee-based tech support for beds/stretchers without contract since 2025-03-31.

Source ↗

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