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Spacelabs Healthcare · Vital Signs Monitors
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✅ Check the simple stuff first
- Make sure the patient is safe — swap in a backup unit if you need to.
- Reproduce the complaint yourself and write down exactly what you see (screen, alarm, code).
- Check power, battery, cables, accessories, and settings before ordering parts.
- Then open the service manual above and follow its troubleshooting section.
🧰 Common checks for Vital Signs Monitors (2)
Won't power on source ↗
- Confirm AC cord/outlet and battery charge
- Check internal power/battery harnesses
- Measure power supply output against spec (15 V DC on Welch Allyn Connex and Philips VS3)
- Charge battery fully; replace if still empty
Touchscreen issues source ↗
- Check whether touch is disabled/locked
- Calibrate touchscreen
- Check touchscreen cables before replacing parts
📞 Still stuck? Call Spacelabs Healthcare
Contact Spacelabs Healthcare US
- 📞 Tech support
- 1-800-522-7025, option 2
- 🕘 Hours
- 24/7
- 🌐 Portal
- Support portal ↗
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