ManualsConnex Integrated Wall System
Baxter · Vital Signs Monitors
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Welch Allyn Connex Integrated Wall System Service Manual (SW 2.3X-2.4X)
Release Notes for: CVSM/CIWS version 1.71.04
Welch Allyn Connex Devices, Vital Signs Monitor (CVSM) and Integrated Wall System (CIWS), Software version 2.2X, User Manual
Welch Allyn Connex Devices, Vital Signs Monitor (CVSM) and Integrated Wall System (CIWS), Software version 2.3X, User Manual
Welch Allyn Connex Devices, Vital Signs Monitor (CVSM) and Integrated Wall System (CIWS), Software version 2.4X, User Manual
Stuck? Start here
✅ Check the simple stuff first
- Make sure the patient is safe — swap in a backup unit if you need to.
- Reproduce the complaint yourself and write down exactly what you see (screen, alarm, code).
- Check power, battery, cables, accessories, and settings before ordering parts.
- Then open the service manual above and follow its troubleshooting section.
🧰 Common checks for Vital Signs Monitors (2)
Won't power on source ↗
- Confirm AC cord/outlet and battery charge
- Check internal power/battery harnesses
- Measure power supply output against spec (15 V DC on Welch Allyn Connex and Philips VS3)
- Charge battery fully; replace if still empty
Touchscreen issues source ↗
- Check whether touch is disabled/locked
- Calibrate touchscreen
- Check touchscreen cables before replacing parts
📞 Still stuck? Call Baxter
Contact Baxter US
- 📞 Tech support
- 1-800-535-6663, option 2
- 🛠️ Service
- 1-800-445-3720 (Hillrom beds/stretchers/lifts parts, service, tech support)
- ✉️ Email
- [email protected]
- 🌐 Portal
- Support portal ↗
- 🔩 Parts
- Order parts ↗
Welch Allyn monitoring/cardiology: 800-535-6663 opt 2. Hillrom beds service email [email protected], parts [email protected]. Sigma Spectrum pumps: 1-800-843-7867 (catalog.baxter.com/baxterUS/en/contactus). Fee-based tech support for beds/stretchers without contract since 2025-03-31.
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