Make sure the patient is safe — swap in a backup unit if you need to.
Reproduce the complaint yourself and write down exactly what you see (screen, alarm, code).
Check power, battery, cables, accessories, and settings before ordering parts.
Then open the service manual above and follow its troubleshooting section.

🛠️ Common faults for Progressa (7)

Service indicator on the caregiver panel source ↗

Diagnostics: view and clear the code
Unplug the bed and aux outlet until the GCI is off, then replug
If it returns, follow the table solutions in order; check the cables and binding parts first

Code series → board source ↗

1000 UCB (16830201), 2000 SideCom (16010201), 3000 Air Control (17172001), 4000 GCI (16678801), 9000 OIML scale (16795301), A000 Pneumatic (16805401/17209301), B000 Wireless module

Battery / charging (1040–1049) source ↗

Charge overnight; check the cables; replace batteries or LCB
Transport mode (1049): AC for 30 min

Articulation fails / over-current or position errors source ↗

Replace the named drive; recalibrate the bed position (1157)

Scale errors source ↗

Recalibrate (1180); replace the red load beam (1182); UCB for 1181/1183
Run the accuracy check in Specified Checks

Therapy surface faults (Max-Inflate, AMT, Turn Assist) source ↗

Use the mattress fault procedures: Leak, Air Distribution, Sensor, Fan, Blower, Inflation

After repair source ↗

Update software after a UCB/ACB/DCB/SCB swap; run the Function Checks on both sides

🔢 Progressa error codes (24)

Code	Meaning	Next step
1040/1041	Battery voltage low	Charge overnight; replace batteries source ↗
1042	Battery voltage too high	Check battery cables source ↗
1043/1044	Battery charging current fault	Replace Lower Control Board source ↗
1045	LCB SPI comm	Check the UCB–LCB cable source ↗
1046/1047	Charge time exceeded / voltage can't rise	Replace batteries source ↗
1048	Battery temp out of range	Won't clear until the bed is in its operating temperature range source ↗
1049	Bed in transport mode	Plug into AC for 30 min source ↗
1080–1083	EEPROM write/read/critical error	Replace Upper Control Board source ↗
10C0	CPR switch failed	Replace the head drive (contains the CPR switch) source ↗
10C1	Pendant failed	Replace pendant source ↗
1100	Lost CAN (UCB)	Replace UCB source ↗
1141	Motor over voltage	Replace UCB source ↗
1142–1151	Motor or hardware over-current (HiLo head/foot, head, knee, foot/FlexAfoot, leg)	Replace the named drive; then UCB source ↗
1148/1149/114A/1153–1156	Position errors (HiLo, head, knee, foot, FlexAfoot, head angle)	Replace the named drive (position sensor) source ↗
1157	Bed frame position	Re-calibrate bed position source ↗
1158	Chair exit position	Re-calibrate scale source ↗
1180	Scale calibration	Re-calibrate scale source ↗
1181/1183	Scale heartbeat missing / ADC error	Replace UCB source ↗
1182	Load beam data	Replace the load beam showing red source ↗
Mattress 1001/1002	Low / high pressure	Mattress Leak / Air Distribution fault procedures source ↗
Mattress 1004	Pressure sensor error	Replace MCB (212418) source ↗
Mattress 1009	Mattress battery very low	Replace battery (A39005) source ↗
Mattress 1011/1012/1014	Fan low, blower disconnected, P-Max not reached	Fan, Blower, or Inflation fault procedures source ↗
Mattress 1215/1225	Mattress connection lost	Check the cable connections source ↗

🧰 Common checks for Hospital Beds (1)

Function doesn't move source ↗

Check lockout controls
Head stuck after manual CPR lowering: reset CPR per IFU

📞 Still stuck? Call Baxter

Contact Baxter US

📞 Tech support: 1-800-535-6663, option 2
🛠️ Service: 1-800-445-3720 (Hillrom beds/stretchers/lifts parts, service, tech support)
✉️ Email: [email protected]
🌐 Portal: Support portal ↗
🔩 Parts: Order parts ↗

Welch Allyn monitoring/cardiology: 800-535-6663 opt 2. Hillrom beds service email [email protected], parts [email protected]. Sigma Spectrum pumps: 1-800-843-7867 (catalog.baxter.com/baxterUS/en/contactus). Fee-based tech support for beds/stretchers without contract since 2025-03-31.

Source ↗

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