ManualsSiderail Assist Bar and Headrail Upgrade Kits
Baxter · Hospital Beds
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Stuck? Start here
✅ Check the simple stuff first
- Make sure the patient is safe — swap in a backup unit if you need to.
- Reproduce the complaint yourself and write down exactly what you see (screen, alarm, code).
- Check power, battery, cables, accessories, and settings before ordering parts.
- Then open the service manual above and follow its troubleshooting section.
🧰 Common checks for Hospital Beds (1)
Function doesn't move source ↗
- Check lockout controls
- Head stuck after manual CPR lowering: reset CPR per IFU
📞 Still stuck? Call Baxter
Contact Baxter US
- 📞 Tech support
- 1-800-535-6663, option 2
- 🛠️ Service
- 1-800-445-3720 (Hillrom beds/stretchers/lifts parts, service, tech support)
- ✉️ Email
- [email protected]
- 🌐 Portal
- Support portal ↗
- 🔩 Parts
- Order parts ↗
Welch Allyn monitoring/cardiology: 800-535-6663 opt 2. Hillrom beds service email [email protected], parts [email protected]. Sigma Spectrum pumps: 1-800-843-7867 (catalog.baxter.com/baxterUS/en/contactus). Fee-based tech support for beds/stretchers without contract since 2025-03-31.
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