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GE HealthCare · Vital Signs Monitors
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✅ Check the simple stuff first
- Make sure the patient is safe — swap in a backup unit if you need to.
- Reproduce the complaint yourself and write down exactly what you see (screen, alarm, code).
- Check power, battery, cables, accessories, and settings before ordering parts.
- Then open the service manual above and follow its troubleshooting section.
🧰 Common checks for Vital Signs Monitors (2)
Won't power on source ↗
- Confirm AC cord/outlet and battery charge
- Check internal power/battery harnesses
- Measure power supply output against spec (15 V DC on Welch Allyn Connex and Philips VS3)
- Charge battery fully; replace if still empty
Touchscreen issues source ↗
- Check whether touch is disabled/locked
- Calibrate touchscreen
- Check touchscreen cables before replacing parts
📞 Still stuck? Call GE HealthCare
Contact GE HealthCare US
- 📞 Tech support
- 1-800-437-1171, option 1
- 🛠️ Service
- 1-800-437-1171, option 2 (service parts, quotes, returns)
- 🕘 Hours
- PCS diagnostic cardiology remote tech support 8am-5pm M-F
- 🌐 Portal
- Support portal ↗
- 🔩 Parts
- Order parts ↗
Also on https://www.gehealthcare.com/en-us/about/contact-us (Service Assistance US opt 1).
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